Should you wish to return an item, we are happy to offer an exchange or refund provided items are returned to Nina Valero within 14 days of receipt for full price goods and 7 days of receipt for sale items.
All items must be returned in perfect condition and with the original packaging. We are unable to offer an exchange or refund on items that are scratched, damaged or not in their original packaging. Shipping and customs charges for returning the product will not be covered by Nina Valero. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at: PO Box 116, Paddington NSW 2021. Sydney Australia.
If an item is returned to us because a customer refused to pay for any import taxes or customs duties due payable, Nina Valero will seek to recover from the customer all costs or any fees incurred by Nina Valero.
Shipping and handling charges paid on your original shipment are non-refundable, and these will be deducted from any monies returned to you in the event you return one of our products. Please allow 3 working days once we receive your product for Nina Valero to process your return, plus allow for a further 5 days for banks to clear funds on your account.
If you are exchanging a product and the new item is a lower amount we will refund the difference via your original payment method. Exchanged items will only be dispatched once returned goods have undergone quality checks and are subject to product availability at the time of return.